Media Citations
These are a few of my press clippings:
Retail Week, August 13th, 2008: “Real Retail Leaders” (this article refers to my article “The UK Customer Experience Index, 2008″)
New Media Age, August 21, 2008: “Retail brands take top spots for providing best online experience” (excerpt only, full article only available to NMA subscribers)
New Media Age, “Research Summary”
ComputerWorld UK, August 20, 2008: “HMRC takes tax forms offline”
B2B Magazine, July 20, 2007: “Marketers discover analytics’ power”
ecommerce-guide.com, April 19, 2007: “eBiz News: Smarter Key Analytics Metrics”
The BIMA Blog, June 19, 2008; “Breakfast Bites“ (referring to a speech I gave to their membership)